We appreciate your patience as we work through this complex early stage of setting up operations for the retail sales of legal recreational cannabis. Along the way, we know you’ll have questions. This is where you’ll find answers to some of the most commons questions we’ve been asked so far. For policy and legislative updates, you can visit ontario.ca/cannabis – but beyond that, if you can’t find the answer you’re looking for here, feel free to contact us
Q: WHERE CAN I LEGALLY BUY CANNABIS?
A: The Ontario Cannabis Store (OCS), a subsidiary of the LCBO, will provide those over 19 with a safe and secure online retail store from which to legally purchase a range of cannabis products and accessories.
Q: WHAT KINDS OF CANNABIS PRODUCTS WILL THE OCS SELL?
A: As allowed by federal law, OCS products will initially include dried and fresh cannabis, cannabis oil, as well as a selection of cannabis accessories. Edibles will not be sold until such time as the federal government chooses to make these legal.
Q: WHAT MEASURES ARE YOU TAKING TO PREVENT
A: The online retail store will be an education-first platform and will include strict age verification measures. For cannabis delivery, the same responsible practices provided by the LCBO for online alcohol sales will be employed, including ID checks and signature upon delivery, and no unattended packages left at the door. Identification must match the ID of the payment method used.
Q: HOW WILL ONLINE ORDERING WORK?
A: Once legalization comes into effect on October 17, 2018, online sales will be available through www.ocs.ca. The online retail store will provide cannabis education, product information, and responsible use guidelines to help adults in Ontario 19 or older make informed decisions. Products will be stored, packaged and distributed in a safe and controlled manner, and will adhere to federal packaging and quality assurance requirements. The same responsible delivery practices provided by the LCBO for online alcohol sales will be employed, including ID checks and signature upon delivery, and no unattended packages left at the door.
Q: WHO WILL BE DELIVERING THE PRODUCT?
A: The OCS will announce its delivery partner soon – and all the same safeguards that exist now for the LCBO’s online alcohol sales will apply, including ID checks and signatures upon delivery, and no packages left unattended at the door.
Q: WHAT ARE THE DELIVERY TIMES AND COST?
A: Delivery times and cost are still being determined. The OCS is working towards a delivery process that works for customers.
Q: WHERE WILL YOU DELIVER?
A: The OCS will deliver, safely and securely, to adults 19 and over at addresses in the province of Ontario.
Q: HOW WILL YOU BE PURCHASING PRODUCT
SUPPLY FOR THE STORES?
A: The OCS issued its first product call in April 2018. Product calls are open to Canadian cannabis producers authorized by Health Canada, as well as cannabis accessories suppliers, and ensure a complete, transparent, and fair procurement process for cannabis products and accessories. The OCS is currently evaluating submissions and will provide an update in the near future.
Q: HOW WILL YOU ENSURE THE QUALITY AND
SAFETY OF THE CANNABIS?
A: All suppliers of cannabis products to the Ontario Cannabis Store have undergone rigorous reviews and approvals with Health Canada. To learn more, visit Health Canada’s inspection and quality assurance guidelines for Licensed Producers.
Q: IS THE OCS PART OF THE LCBO?
A: The OCS is a subsidiary of the LCBO. The LCBO remains focused on its beverage alcohol business.
Q: HOW CAN I BECOME A LICENSED PRODUCER?
A: The production of cannabis in Canada is overseen by the Government of Canada. Details can be found on Health Canada’s website.
Q: WILL THOSE WHO REQUIRE CANNABIS FOR MEDICAL PURPOSES BE ABLE TO PURCHASE FROM THESE RETAIL STORES AND ONLINE?
A: The Government of Canada will continue to oversee the production and sale of medical cannabis. Under federal requirements, eligible people would continue to access medical cannabis by purchasing directly from a federally licensed seller of cannabis for medical purposes. Information on this process can be found on Health Canada’s website.
Q: DID WE ANSWER YOUR QUESTION?
A: If not, please submit any outstanding questions here.